Patient experience
Contact the Patient Experience Team
Email the Patient Experience Team if you would like to discuss your experience in more detail, or speak to a member of the team.
Write to us: Patient Experience Team, Cornwall Partnership NHS Foundation Trust, Banham House, Bodmin, PL31 2QT
Patient experience
Patient experience is the process of what receiving care feels like for patients and carers.
Understanding patient experience can be achieved through a range of activities that captures direct feedback from patients, carers and the wider communities.
Effective engagement leads to improvement in health services and is part of everyone's role within the NHS.
Friends and Family Test
The NHS Friends and Family Test is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
How can I leave feedback?
Take the online Friends and Family Test.
Other ways to share your feedback
- On an iPad available from a member of staff on wards and in some other areas.
- Completing a paper form (PDF, 527 KB)
- Scanning the QR code or following a link on our leaflets or posters.
Ask a member of staff if you are unsure how to complete the Friends and Family Test, they will be happy to assist you.
What happens to the feedback?
We use your feedback to help us to identify good practice, learn and make changes and improvements to our services and the quality of care we provide.
Results of the Friends and Family Test are shared every month on the NHS England website
Your feedback is anonymous and will not impact on any future hospital visits with us. It will provide valuable information to help us improve our services where appropriate. It also helps us to recognise and share positive feedback with our staff members.