Wheelchair Service
Contact the Wheelchair service
Repairs and maintenance
For repairs and maintenance of NHS wheelchairs call Ross Care (formerly known as Millbrook Healthcare) on 0300 30 30 123, Monday to Friday, 8.30am to 5pm.
Out of hours (5pm to 10pm) call 0300 30 30 123 or 0330 17 44 372.
Short term loan wheelchairs
Call Tremorvah Industries on 01872 324 340.
Other enquiries
Call 01209 318 122, Monday to Friday 9am to 5pm.
Wheelchair Service
The service supports children with specialist wheelchair needs and adults who require a standard or specialist wheelchair who live and have a GP in Cornwall or the Isles of Scilly.
What does the Wheelchair Service provide?
The Wheelchair Service assess those who require a wheelchair to aid their mobility for a period longer than 6 months. Mobility issues may affect participation in everyday activities and a wheelchair will help to support independence.
The provision of equipment is subject to the eligibility criteria as set by NHS Cornwall and Isles of Scilly Integrated Care Board. All equipment is provided on a long-term loan basis according to clinical needs.
If you need a wheelchair or buggy for a short-term clinical need, (6 months or less), contact your GP or other healthcare professional involved in your care. They can arrange a short-term loan chair. If you require a temporary wheelchair only for occasional use, there are several local companies and charities that can provide chairs for hire or purchase.
Children meeting the children's specialist wheelchair eligibility criteria who require a standard wheelchair should approach their community therapist for assessment and provision.
Personal wheelchair budgets
Personal wheelchair budgets will allow patients greater choice for achieving wider health and wellbeing goals.
The personal wheelchair budgets scheme is designed to broaden the range of the mobility equipment that can be provided. There are 3 types of budgets:
- Notional.
- Notional plus.
- Third party.
For more information, read our guide to personal wheelchair budgets (PDF, 224 KB).
Referrals
A GP or other health or social care professionals can make a referral on behalf of anyone who does not have an NHS wheelchair.
If you are already an NHS wheelchair user, a self-referral for a review or accessories can be made.
All referrals should be made through Ross Care (formerly known as Millbrook Healthcare). Call 0300 30 30 123.
Video appointments
When appropriate, we provide video appointments using Attend Anywhere. Join your Wheelchair service video appointment.
Wheelchair service resources
- Adult wheelchair eligibility criteria
- Cornwall Wheelchair Service guide for clients (PDF, 63 KB)
- Pressure care guidance (PDF, 158 KB)
- Referral guide for health professionals (PDF, 37 KB)
- Wheelchair loan and purchase providers and guide (PDF, 107 KB)