Accessibility statement
Cornwall Partnership NHS Foundation Trust is committed to making its website accessible. This is in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to cornwallft.nhs.uk.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) and/or exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
This is not a comprehensive list, but these are our most common issues. We continue to identify accessibility issues.
- Some pages and documents have a reading age higher than 12 (WCAG 2.0 AAA 3.1.5).
- Some elements do not have large interactive controls; all interactive components on a page, such as buttons or fields, should ideally be large enough to be easily used by people with motor impairments (WCAG 2.1 AAA 2.5.5).
- Some elements do not have focus styles; for example the links within the Care Opinion and CQC widgets on the home page (WCAG 2.0 AA 2.4.7).
- Many of our documents are not accessible. For example, they may be missing text alternatives and a document structure. This includes missing headings, setting a language and tagging content.
From 27 November 2024, if we upload documents that are not accessible, we will add them to the list below. We will also add them to our corporate risk register.
- March 2025 Board of Directors' meeting papers. Published 7 March 2025.
- March 2025 Council of Governors meeting papers. Published 5 March 2025.
- January 2025 Board of Directors' meeting papers. Published 13 January 2025.
- December 2024 Council of Governors meeting papers. Published 29 November 2024.
Most of our website works correctly on any web technology. However, this website no longer supports Internet Explorer. This is because Internet Explorer is at the end of its lifecycle. Read more about the withdrawal of Internet Explorer.
We do not plan to add captions to live video streams because live video is exempt from the accessibility regulations.
Content is not within the scope of the accessibility regulations
Our website has many documents that were published the accessibility regulations came into force.
Most of these documents are not viewed very often. They are therefore unlikely to negatively impact users with disabilities or impairments. As we review and update documents, we will make them accessible.
We will ensure that all new documents are accessible. We will pay special attention to our documents about essential services. We will do the same for documents that address the needs of, or are meant for, people with disabilities.
Preparation of this accessibility statement
This statement was first prepared on 2 December 2024.
The preparation of this statement and subsequent updates are based on the model accessibility statement.
We have used tools like Lighthouse to ensure compliance. We also use Silktide to monitor our site for compliance.
We constantly test this website for compliance with the Web Content Accessibility Guidelines V2.1 level A, level AA, and AAA. We carry out these tests ourselves if possible.
This statement was last reviewed on 5 March 2025. We will review this statement again in March 2026.
Feedback and contact information
Reporting accessibility, content or technical problems
We are always looking to improve the accessibility of this website.
Contact our Communications Team if you find any problems or accessibility issues that are not listed on this page.
Policies, guidelines, and documents
Contact our Policies Team if you have any questions about our policies, guidelines, or documents.
Request content in an accessible format
Contact the Communications Team If you need information in a different format.
Please tell us:
- the web address (URL) of the content
- your name and email address
- the format you need, for example audio CD, braille, BSL, large print, or accessible PDF.
Read our Accessible Information Standard page for more information.
Enforcement procedure
The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service.
What we are doing to improve accessibility
We aim to identify and fix issues on a continuous basis.
Since August 2022 we have worked hard to make sure our site is accessible. We have reviewed our content and refined the navigation. We have made technical changes to ensure we comply to WCAG 2.1. We are happy to be viewed as one of the most accessible NHS Trusts by specialists such as the Silktide Index.
All images used in this site include descriptive alternative text. This means that visually users receive a description of any images. If they use a screen reader, it will read the description to them. A screen reader is a piece of software. It helps visually impaired people to access and interact with digital content.
In November 2024 we fixed hundreds of issues. These allow users of screen readers and keyboard only users to more easily navigate our site.
Our website allows its users to change the contrast of the site. Users can view the site in either black or blue font on a yellow background. Or with a yellow and blue font on a black background. Select the accessibility tools box to activate this function. This appears at the top right of each webpage.
Our Communications Team manages the website. Its design should make it easy to use by as many people as possible. The text should be clear and simple to understand. Users are able to:
- change colours, contrast levels, and fonts
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
We use language our users understand. We use plain English and research which words work best for them. We aim for a reading age of 9 to 11 years old. However, some of our content is technical for example and written for medical professionals. This means we may use technical terms. We only try to do this when we cannot make the wording simpler without changing the meaning.
AbilityNet has advice to help you make your device easier to use if you have a disability.