In this section...

  1. How we make decisions
  2. Our priorities
  3. Policies and procedures
  4. What we spend and how we spend it
  5. Who we are and what we do
  6. Work for us
Colleagues at Newquay Pride

People with the greatest needs will have services tailored to meet them

People from disadvantaged sections of our society and those with protected characteristics for example black and minority ethnic groups, the traveller community and the LGBTQ+ community can be isolated and discouraged from seeking the healthcare they need. Our services need to communicate a sense of openness and welcome to all people in our society. This means we will have to make a special effort to deliver services that all people, especially those from impoverished or potentially marginalised communities, can access.

This approach is at the heart of reducing health inequalities. We know we must seek out avoidable impacts not only in access to care, but also in the experience of care and therefore the outcomes achieved.

We will work in partnership with public health colleagues in Cornwall Council to fully understand the needs of the population of Cornwall and the Isles of Scilly. We will test ourselves to ensure that we continue to improve our approach to the needs of the most vulnerable.

How we will do this

Work with system partners to promote a model of care focused on prevention

We will work in partnership with Public Health to ensure strong clinical representation in system wide prevention initiatives. For example, the Mental Heath Prevention Concordat.

Develop a welcoming and accessible community model of care

Our model of community care will be based around community places that are familiar to people and will prioritise green space, nature and creative approaches. We will co-design care with our neighbourhood partners and those from marginalised sections of our community.

Use our data to focus on outcomes for those from less privileged communities

We must ensure we are able to identify equalities and health inequalities in all of the data that we report and apply a rigorous approach to equality impact assessment when developing and reviewing services.

How will we know we have achieved this?

We will know we have achieved this when:

  • we have a recognised framework of well supported patients and citizens that co-produce services with us and an accreditation scheme to recognise and promote this
  • we continuously and routinely make reasonable adjustments for people with intellectual disability and autism in our services
  • patient feedback reflects the accessibility improvements and is stratified to reflect people from across our communities
  • all of the data we use to monitor our services shows the impact that we are having on equality and health inequalities

Linked Care Quality Commission statements

  • Treating people as individuals.
  • Equity of access.
  • Experience and outcomes.